Frequently Asked Questions

Non-Clinical Questions

We offer various payment options including EFTPOS (Savings or Cheque account), Mastercard, Visa and American Express.
To help save time in submitting your health fund claims we offer the HICAPS system for electronic processing of your health fund payments at time of checking out.

We can refer you to various finance companies that can provide payment plans for treatment over time. Please note that we are not affiliated with them, thus kindly ask you to do your due diligence when selecting one of these companies.

North Road Dental Clinic is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988 (Privacy Act) and applicable State legislation. The clinic only uses health information for the purposes of providing you with health care or for purposes which are directly related to providing you with health care. We will not use your health information for any other purpose unless one of the following applies:

  • You have consented;
  • The other purpose is directly related to providing you with health services and you would reasonably expect that your information may be used for that purpose; or
  • The use of your health information is required or authorised by law.
For example, the practice may disclose your health information to another health service provider for the purpose of providing you with health care.

North Road Dental Clinic operates on a site which was renovated for its purpose. Consequently, our site complies with AS 1428.1 Australian Standards for Access and Mobility. We have one accessible (disabled) carpark bay on site, connected to surgery rooms with continuous accessible pathway. Also, we have one accessible toilet facility on premises, complete with ample circulation spaces, grabrails and Braille signage. We encourage our patients with special needs to call us in advance if they need further assistance.


Clinical Questions

Tooth decay and periodontal disease are the most common causes of tooth loss. Tooth decay takes place when most of the tooth’s mineral makeup has been dissolved away and a hole (cavity) has formed. While tooth decay primarily affects children, periodontal disease, or gum disease, affects mostly adults. Periodontal disease is an infection of the gums caused by the buildup of plaque, and its earliest stage is known as gingivitis.

Most dental professionals recommend that you brush your teeth at least twice a day. Brushing after every meal (and flossing at least once a day) is also a good way to maintain dental health

A child should have his first dental appointment no later than his third birthday. Many dentists recommend a child have his first appointment when the first tooth comes in.

Yes. flossing once a day prevents the build-up of plaque and deters the onset of gingivitis and periodontal disease.

Also known as “aesthetic dentistry” cosmetic dentistry is a branch of dentistry that implements many different procedures to improve the beauty of your smile.

Root canal is necessary when the nerve or blood supply of the tooth (also known as the pulp) is infected due to injury or decay. Root canal treatment involves removal of the diseased pulp, followed by the cleaning and sealing of the pulp chamber and root canal.

Dentures are a partial or complete set of artificial teeth used to occupy the upper or lower jaw, usually attached to a plate. Simply put, dentures are a set of false teeth. If you have lost most or all of your teeth, you are a perfect candidate for complete dentures. If you still have some natural teeth remaining, a partial denture is recommended to help improve chewing ability, speech, and support for facial muscles.

Tobacco (cigarettes, pipes, cigars, chewing tobacco, and snuff) is the most common cause of oral cancer. Combining tobacco use with heavy drinking can also foster the development of oral cancer. Bad hygiene, prolonged irritation of the oral cavity, and extended exposure to strong sunlight on the lips are among other causes of the disease. Many dentists believe vitamins A and E can help prevent the acquisition of oral cancer. Early symptoms of oral cancer include: a sore on the lip, in the mouth, or in the throat that does not heal; a lump on the lip, in the mouth, or in the throat; a red or white patch found anywhere in the mouth; unusual pain or bleeding in the mouth; swelling of the mouth; and any difficulty or discomfort felt in chewing or swallowing.

If periodontal disease is caught at an early stage (when it has not progressed beyond the point of gingivitis), it can be treated with scaling and root-planing (removing plaque around the tooth and smoothing the roots’ surfaces). If the disease progresses to a later stage, the patient may need surgical treatment, which involves cutting the gums, eliminating the hardened plaque build-up, and repairing the damaged bone.

Gingivitis is inflammation of the gums around the roots of the teeth. It marks the early stage of periodontal disease and it is characterized by red, swollen gums.

Anyone who is in danger of developing impacted wisdom teeth (third molars that only partially erupt or get trapped or stuck in the jaw) should have them removed so that they do not damage adjacent molars and cause other oral problems. In addition, anyone who is getting dentures should have their wisdom teeth removed.

  • Brush after meals with a toothbrush that has soft or medium bristles.
  • Use toothpaste with fluoride.
  • Use dental floss every day.
  • Eat fewer sweets, especially between meals.
  • Do not smoke or chew tobacco products.
  • Visit your dentist for regular check-ups.